Compare the exact records
- Open Domain and compare each displayed record with your DNS settings.
- Check the ownership TXT name and value, without extra spaces or duplicated domain names.
- Remove conflicting website A, AAAA, or CNAME records only for the hostname you are connecting.
- If your DNS provider offers a proxy for the website record, use DNS-only mode as directed in the connection help.
Recheck after the update
DNS changes are not visible everywhere at once. Choose Check connection after your records have updated. Read the displayed message: ownership verification and HTTPS setup are separate checks.
If a root-domain CNAME is not supported by your DNS provider, check its support for an ALIAS, ANAME, or flattened CNAME. Use the destination shown in Merchuno.
If it still will not connect
Send support the domain name, the exact status message, and a screenshot of the relevant DNS records. Do not send your registrar password or unrelated account credentials.