Create a support ticket
- Open Support and sign in if needed.
- Choose New ticket, then add a clear subject and category.
- Select the website if the question concerns a specific project.
- Describe what you tried, what happened, and what you expected. Choose Create ticket.
Include what helps us investigate
Support tickets accept up to three PNG, JPEG, WebP, or PDF files, each up to 5 MB. Leave out passwords, sign-in codes, card details, and unrelated private information.
- The page or website address and the exact error text.
- When the problem occurred and the device or browser you used.
- A screenshot or relevant PDF when it helps explain the issue.
Follow up in your ticket
Read replies and add follow-up messages in Support. “Awaiting you” means the team is waiting for your response. Conversations stay with the ticket in your account.
If you cannot sign in, use support@merchuno.co for account access help. Do not send your credentials.