Open subscription management
- Sign in to the account that owns the website.
- Open the website from My websites.
- Choose Launch website, then Manage subscription.
- Use the billing options available there to review your subscription and payment information.
If a payment needs attention
Follow the payment update instructions in billing management. Return to Launch website afterward and check the current subscription status. Refresh if a completed payment has not yet appeared.
Do not repeatedly purchase a second subscription to fix a pending status. Contact support if a completed payment still is not reflected.
Keep payment details in billing management
If you need help, provide the website name, approximate payment date, and displayed error. Do not put card numbers, security codes, or payment credentials into a support ticket.