Return to the saved import
Sign in with the same account and open the redesign screen. Find the saved import for your website. Open it to see its progress, any warnings, and the next available action.
Imports are saved as they progress. Closing the tab does not necessarily stop the background build. Reopen the saved import before starting a duplicate.
If it needs attention
- Read the displayed error or warning before retrying.
- Check that the original website is still public and the address is correct.
- For missing files or blocked pages, fix access at the source or contact support with the affected address.
- If an allowance has been reached, wait for it to reset and resume the saved work.
Give support the useful details
Include the original website address, the stage that stopped, and the exact error text. A screenshot can help. Leave the saved import in place so its progress is available for investigation.