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merchuno.Help center

Appointments

Why is an appointment time unavailable?

Check working hours, notice, buffers, and busy calendar time.

m.Merchuno Support·1 min read

Check the availability settings

  • Bookings are enabled for the correct website.
  • The business time zone and weekly hours are correct.
  • The date is not marked as closed.
  • There is enough notice before the appointment.
  • The appointment length and buffer fit inside an available interval.

Check other reservations

Pending requests and confirmed appointments reserve their full interval. A connected calendar may also mark time as busy. Review the relevant appointments and calendar before changing your hours to open more slots.

Check connected calendars

If a connected calendar cannot be checked, new bookings can stop until the connection recovers. Look for a connection error and reconnect if prompted. If the reason is still unclear, send support the website, time zone, and the specific date and time you expected to be available.

KEEP GOING

Set up online appointmentsChoose your schedule and how customers request time with your business.Connect a calendar to appointmentsUse Google, Microsoft, or Apple iCloud calendar connections with your booking schedule.Approve, decline, or cancel an appointmentManage customer requests and keep their booking status up to date.