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merchuno.Help center

Appointments

Approve, decline, or cancel an appointment

Manage customer requests and keep their booking status up to date.

m.Merchuno Support·1 min read

Review the request

Open Appointments, select the website, and find the customer request. Check the date, time, contact details, and current status before taking action.

Make the appropriate decision

Use the actions available on the current record. If the status has changed since you opened it, refresh and review the latest state before trying again.

  • Approve a pending request when you can honor the appointment.
  • Decline a pending request when the time will not work.
  • Cancel an existing appointment if it can no longer go ahead.

Keep the customer informed

Customers receive transactional booking receipts and decision updates by email. Check the final status in Appointments after making a change. Pending requests and confirmed appointments both reserve their time while active.

KEEP GOING

Set up online appointmentsChoose your schedule and how customers request time with your business.Why is an appointment time unavailable?Check working hours, notice, buffers, and busy calendar time.Connect a calendar to appointmentsUse Google, Microsoft, or Apple iCloud calendar connections with your booking schedule.