Protect your sign-in
- Use a strong, unique password for an email-and-password account.
- Protect the email or Google account you use to sign in.
- Sign out when you finish using a shared device.
- Do not share passwords, reset codes, or verification codes.
Handle private information carefully
Customer inquiries, uploaded inquiry files, and your support conversations are accessed through your account. Use the account’s private views to review them rather than posting screenshots or attachment links publicly.
Report an access concern
If you suspect someone else has accessed your account, reset the relevant password and contact support from your account email. Describe the concern without including credentials. For data access or deletion questions, identify the account and the request so the team can review it.