Open your inquiry inbox
A customer’s contact details, answers, and accepted attachments are kept with the inquiry. These messages come from your website’s forms; your conversations with Merchuno Support are in Support.
- Sign in to the account that owns the website.
- Open Inquiries from the account navigation.
- Choose the website and open the inquiry you want to read.
Follow up with the customer
Use the contact details the customer supplied to reply through your normal email or phone workflow. If you receive an inquiry notification by email, its reply-to address is the visitor’s supplied address.
If you expected a message
Check the correct website and account, then test the live contact form. A missing email notification does not necessarily mean the inquiry was lost; check the inbox directly.