Supported uploads
Website forms with upload fields can accept supported photos, documents, and videos. Supported file types are JPEG, PNG, WebP, PDF, MOV, and MP4, subject to the file types allowed by the individual field.
- Up to 10 MB per file.
- Up to 5 files per upload field.
- Up to 20 MB for the complete form request.
Find the files
Open the inquiry in the owning Merchuno account and use its attachment links. Files are stored privately; a customer inquiry attachment is not published as a public website image.
If an upload is rejected
Check the field’s allowed types and use a smaller file if it exceeds the limit. Renaming an unsupported file extension does not convert the file. Keep the full request below the total limit and try once more after correcting it.